Also a mutual company, New Jersey Manufacturers Insurance Company (NJM) became the first company to earn the J.D. Power Personal Auto Claims Certification, a feat it has repeated for two years running.
The certification “recognize[s] brands that provide exceptional claims experience in the automobile, property and small commercial segments.”
NJM expanded its service to Pennsylvania in 2018. That opened up the company to a bigger potential auto insurance customer market in the Mid-Atlantic.
Because NJM is a mutual company, policyholders get an annual dividend each year. For example, auto insurance customers received a regular dividend of 5%, applied as a credit upon renewal, and a special dividend of 5% sent as a check during a recent year.
Consumer Reports: 10 Top-Rated Auto Insurers
One of the annual studies that Clark watches closely to get a read on the best auto insurance companies is the Consumer Reports rating of auto insurers.
The most recent survey, conducted between 2014 and 2018, asked more than 90,000 readers about their satisfaction with the claims process, the cost of premiums and the overall customer experience with a number of insurers.
Here are the magazine’s rankings:
4/
5
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